WHEN WILL YOU SHIP MY ITEMS?
All orders are subject to a handling period before shipment, usually 2 - 3 business days.
Most orders leave the warehouse within 3-5 business days after receipt of payment.
You will then receive notification of both processing and shipment. We currently ship all of our items directly from the manufacturers we work with. When we save, you save!
Orders may be canceled if they have not been processed and shipped. After they have been processed they may not be canceled.
Please make sure to provide the correct shipping address.
Thebirdandbearco.com can not be held responsible for items shipped to incorrect addresses provided by the buyer. In such cases, the buyer will be responsible for any additional shipping fees incurred to ship to the correct address.
In some cases, international shipments will require import/customs taxes be paid. These will be the responsibility of the buyer under ALL CIRCUMSTANCES. Thebirdandbearco.com will not be held responsible for customs taxes.
WHEN WILL MY ITEMS ARRIVE?
Clothing and apparel items should be received within 10-14 business days, For other specialty and promotional items, please allow up to 4-6 weeks delivery time as they may be shipping from other countries.
WHERE ARE MY ITEMS COMING FROM?
Currently, our items are primarily shipped directly from our manufacturers and suppliers in Asian countries and the US. Doing so allows us to keep our prices down. As we grow, we hope to move our all distribution to the US to cut down on shipment times.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items will sometimes be sent in separate packages. Please keep this in mind when receiving deliveries. If you have any other questions, please contact us.
DO YOU OFFER RETURNS/EXCHANGES?
Yes! We understand buying online can be tricky and we are here to make your experience as enjoyable as possible! Please refer to our return policy HERE
DO YOU SHIP OUTSIDE THE UNITED STATES?
We currently offer shipping to select countries outside the US, with the exception of APO/FPO/DPO addresses. please note that In some cases, international shipments will require import/customs taxes be paid. These will be the responsibility of the buyer under ALL CIRCUMSTANCES. Thebirdandbearco.com will not be held responsible for customs taxes. We apologize for any inconvenience.
WHY DON'T I SEE THE SAME DEAL ON YOUR WEBSITE THAT I SEE ADVERTISED ON FACEBOOK?
Sometimes our sales are continued to be shared and liked by our customers even after the promotional period. We apologize for any confusion. Dates of promotions are always stated in the post.
DO YOU SELL WHOLESALE?
Not at this time, but it is something we are looking to provide in the future so please email us for details. Sales@thebirdandbearco.com